This policy sets out how we handle personal information. It covers FETCH VENTURES PTY LTD (ABN 73 612 913 318), trading as GOOD SCRUFF.

When we say ‘we’, ‘us’ or ‘GOOD SCRUFF’ it’s because that’s who we are. If we say ‘policy’ we’re talking about this privacy policy. If we say ‘terms of service’ or ‘terms’ we’re talking about the rules for using our website. Take the time to read this policy because it forms a part of the terms for using our website. By using our website, you agree to this policy. If you do not agree to this policy no hard feelings, but please do not use our website.

Our commitment

We understand the importance of your privacy and your concerns about the security of your personal information. So, we are committed to protecting any personal information about you that we hold. This is our privacy policy. It sets out how we generally manage your personal information and safeguard your privacy.

What type of personal information do we collect?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We collect certain personal information about visitors and users of our website. When you browse our website, we may automatically record details about any computer used to access the website such as the date and time of access, the IP address, domain name and details of the information accessed.

How we collect personal information

We may collect personal information directly when you provide it to us, and automatically as you navigate through the website.

When you provide personal information to us via the website you’re consenting to us collecting and using that information in line with this policy. You are likely to provide personal information when you complete account registration and buy products on our website, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a an email.

If you choose not to provide personal information, we may not be able to provide you with our services and you may not be able to carry out transactions or access the full range of features available through our website.

How do we use personal information?

We may use your personal information in order for us to:

  • Provide you with services described on the website, like to verify your identity when you sign in, to facilitate and process transactions that take place on the website, to respond to support tickets and to help facilitate the resolution of any disputes
  • Customise our services and website, like advertising that may appear on the website, in order to provide a more personalised experience
  • Update you with operational news and information about our website and services like to notify you about changes to our website, website disruptions or security updates
  • Carry out technical analysis to determine how to improve the website and services we provide
  • Monitor activity on the website, like to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the website
  • Manage our relationship with you, like by responding to your comments or queries submitted to us on the website or asking for your feedback or whether you want to participate in a survey
  • Manage our legal and operational affairs
  • Provide general administrative and performance functions and activities.
  • With your permission, we may send you emails about our store, new products and other updates which we feel may interest you. If you would prefer not to receive this information, please contact us at

When may we disclose your personal information?

We will not disclose your personal information to any third parties without your consent, unless we are required to by law to do so or if you violate our Terms of Use.

How do we store your personal information?

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we pass them on encrypted in order to be processed as required. We never permanently store complete Credit Card details. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We also take reasonable steps to hold information securely in electronic or physical form. Personal information that we store is subject to security and access controls, including contact details and password authentication and data encryption where appropriate.

How can you access your personal information?

You may request access at any time to personal information we hold about you by emailing us at You also have the right to request corrections of any errors in that information. We will deal with all requests for access to personal information as quickly as possible.

You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our websites may not work properly in your case.

How do we use cookies and web analytics?

When you visit our website, there’s certain information that’s recorded which is generally anonymous information and may not reveal your true super-hero identity. Like most other websites, we may automatically record details about any computer used to access the website such as the date and time of access, the IP address, domain name and details of the information accessed. We may use cookies to learn about how people use our website, what they are interested in and to help us make a better website.

Occasionally, we may use third party advertising companies to serve ads based on prior visits to our website. These advertising companies use cookies to anonymously collect data. No personally identifiable information is collected by these cookies. The anonymous data they collect is kept separate from the personal information about you as a user.

When we need to update this policy

Sometimes it will be necessary for us update and change our privacy policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. We reserve the right to change our privacy policy at any time. When we do amend the policy, the changes will be effective straight away. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it – but please be aware that it is your responsibility to check in and make sure you keep up to date with any changes to this policy.

How can you contact us?

If you have any questions about our privacy practices, please contact us by emailing

If you have any concerns about how we have been managing your personal information, or if you think we have not been complying with Australian privacy law, you can make a complaint in writing to us. We will consider your complaint and contact you to resolve the matter.

Need more information? See our FAQs or Contact Us